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As
with all programs, these can be tailored to the client’s
preferences and company policies with greater emphasis on
participant’s weaker areas.
Lighten
Up!
This
may come as a surprise, but fun and work are not
contradictory ideas. It
is possible to have fun while growing your career.
In fact, people who bring joy into their daily work
are more likely to be resilient under pressure, calm,
productive, healthy and liked by employees as well as
employers. People
who know how to have fun at work are better managers and
receive more promotions.
Don’t
miss this lighthearted event.
You’ll discover how to take yourself lightly while
taking your work seriously.
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"This
was a really great session!! Thanks for making me laugh, it
was a real pick me up!" |
|
"Let's
all Lighten Up with each other and ourselves"
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| “Fun session We
need more like this” |
| "Tracey was
very enthusiastic and I just wish everyone could be
that 'live' all day!" |
|
"This was a great seminar because it reminded
me to show my best self everyday!" |
Sensational
Service!
This
humorous yet informative session will look at the
philosophies of service-focused companies.
Take a behind-the-scenes look at:
-
How
Nordstrom created “fabled service”
-
The
secrets of service behind the Mansion on Turtle Creek,
the Ritz Carlton and the Four Seasons
-
How
Southwest Airlines uses humor to communicate tough
subjects to customers
Do
you know the key factors that make or break service
perception? You
will after this seminar!
Tracey has taken many of these ideas and translated
them into the property management industry.
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Note to supervisor:
"I just wanted to let you know that I
appreciate your letting me take a few hours out of
my day to re-learn the positive art of good customer
service.
As you are certainly aware, as you were also in
attendance, the seminar was both motivational and
encouraging. I am using it as a spring board to
renew my focus on my own personal positive attitude
and help keep our company a good place to work,
hopefully not only for myself, but maybe for a few
of those around me." |
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"It
was a reminder on how we need to treat each other.
When work gets hectic I think we all can get a
little selfish, caring only about what's going on in
our own little corners."
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"I
thank Elaine so much for encouraging me to attend
and to Tracey for being
so uplifting and motivating.
I thoroughly enjoyed it and hope we can get the
rest
of the department to attend a similar session."
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"I
took the time today to spend 3 hours in Client
Service Training.
Although it was time consuming,
and my first inclination was to skip it and stay at
my desk, I must say it was helpful in both the
information presented and also in helping me address
my personal attitude (which has been in a little
slump lately). I hope all of you internal clients
see a difference in me going forward."
~ Executive Officer for Archon Group
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